Reference

Legal Terms That Cover Your Account

These terms set out how sg0777 operates and what applies to your account — from how we handle your data to how disputes are raised. Access and eligibility depend on local law and are available where local law in Indonesia permits.

Account Holder ObligationsDANA, OVO & GoPay Wallet PolicyData Retention RulesJurisdiction-Dependent AccessContact Paths for Policy Queries
sg0777 Legal Terms That Cover Your Account
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you need to raise a legal question, request a data review, or flag a terms concern, our support team handles policy queries through the channels below. Have your account ID and the wallet you use — DANA, OVO, or GoPay — ready when you reach out, as it speeds up the verification step before any account-level action is taken.

Live Chat Open the chat widget from any page while logged in. Raise policy or data queries directly — our team can escalate to the compliance desk from the same thread.
Email Support Send your legal or data-access request to our support email. Include your registered account ID and wallet type so the right team can action it without delay.
Account Help Centre The Help Centre carries documented policy answers for common legal questions — account closure, data requests, and dispute steps are all covered there with process detail.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account security and data handling are governed by documented internal policies, not just a privacy notice. Here is how each key area works in practice — from the moment you register to the point where you close your account or request a data export.

Data Handling and Cookies

We use session cookies to maintain your login state and analytics cookies to improve page performance. You can manage cookie preferences from your account settings.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. Every session is tied to a device fingerprint. If we detect an unusual login pattern, the account is flagged and you are notified before access continues.

Retention and Deletion

Account records are kept for the period required under applicable law. Once that period lapses and your account is closed, personal data is deleted from active systems. Transaction logs tied to DANA, OVO, or GoPay activity follow the same schedule.

Requesting Changes or Access

You can request a copy of your account data or ask us to correct inaccurate records by contacting support with your account ID. We aim to respond within the timeframe local data-protection obligations require.

Common Questions on Terms and Account Policy

These are the policy questions we hear most often from account holders in Indonesia. Each answer reflects how our terms actually operate — not a summary of what most platforms say.

Access depends on local law and is available where local law in your region permits. If you are unsure, we recommend checking your local legal position before opening or using an account.

We pass only the minimum data needed to process each transaction to the relevant wallet provider. We do not store full wallet credentials on our side after a transaction is confirmed and settled.

Yes. Contact support with your account ID and the type of data you want. We will verify your identity through the OTP step tied to your registered number before releasing any account record.

Retention runs for the period required under applicable law in the jurisdictions where we operate. After that period, personal data is removed from active systems. Transaction logs follow the same schedule.

Raise a dispute through live chat or email support with your account ID and a description of the decision. If the first-line team cannot resolve it, the case is escalated to our compliance desk for review.

We update terms when needed, and the version at this URL is always the current one. Material changes that affect account use will be communicated through your account notification channel before they take effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.